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Santa’s Little Chatbot Helpers
Well, it’s that time of year again. The season of holiday gift-giving is upon us. If you’re like me, you never seem to have time to shop for presents, either online or out in the real world. Frankly,...
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Starbucks Debuts Intelligent Assistant for Mobile App and Amazon Alexa...
With a beta launch to 1000 iOS customers nationwide, Starbucks announced today the rollout of a voice command intelligent assistant integrated into Starbucks mobile app for iOS. At the same time, the...
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Amazon and Skyscanner To Present How Alexa Works on Behalf of Travelers
In a featured keynote at Intelligent Assistants Conference London, David Isbitski, chief evangelist for Amazon Echo & Alexa, will describe how advances in machine learning, cloud computing and...
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Amazon Connect Will Disrupt Cloud-based Contact Centers and Interactive Voice...
(with Amy Stapleton) In early March, Opus Research posted an article on EngageCustomer.com when rumors began flying that Amazon was about to enter the Contact Center as a Service (CCaaS) market. This...
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Experienced Executives Talk about Intelligent Assistants’ Impact on CX (and...
The Intelligent Assistants Conference (4-5 May, London) was the first, and remains the best, event to catch up on real world use cases and best practices for applying Artificial Intelligence, Natural...
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Beyond the Bot Hype: Intelligent Assistants Conference London Is One Week Away
Opus Research is very excited about next week’s Intelligent Assistants Conference London (4-5 May), featuring a stellar group of speakers, plenty of networking opportunities, in-depth panel discussions...
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Announcements Signal Heated Competition in Metabot Space
The past couple of weeks have seen a flurry of announcements in what Opus Research has dubbed the metabot space. As usual, Amazon has taken the spotlight with its launch of the Amazon Show and new...
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Facebook & Amazon Put Resources Behind Making Bots More Conversational
The trend towards “voice first” is gaining momentum. Mary Meeker’s recently published 2017 Internet Trends shows that 20% of mobile search queries were made using voice in 2016. The growing success of...
View ArticleDon’t Miss A Great Opportunity to Attend Intelligent Assistants Conference...
This is true: Opus Research’s Intelligent Assistants Conference, which began in San Francisco in 2014, is the first, best and only event dedicated to digital self-service and intelligent assistants....
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What the Amazon Echo Show Means for the Future of Conversational Interfaces
The first reviews of the Amazon Echo Show are out, and most seem positive. When Echo launched back in 2015, Amazon boldly introduced a “voice-only” interface for its devices. At the time, the original...
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